RENT ORLANDO SCOOTERS LLC

TERMS & CONDITIONS

Last Updated: May 2026

By placing an order with Rent Orlando Scooters LLC (“Rent Orlando Scooters,” “Company,” “we,” “our,” or “us”), the Customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.

  1. Rental Agreement

By completing a reservation, the Customer accepts full responsibility for the rented equipment and agrees to comply with all terms contained in this agreement.

Rental equipment may include:

  • Mobility Scooters · Power Chairs
  • Manual Wheelchairs · Knee Walkers
  • Strollers
  • Accessories and optional add-ons

All accessories provided with the rental are considered part of the rental equipment.

  1. Eligibility Requirements

To rent equipment, Customers must:

  • Be at least 21 years of age.
  • Provide a valid government-issued photo ID upon request. · Provide a valid credit card or approved debit card.
  • Accept full responsibility for the rented equipment.

International visitors may be required to provide a valid passport.

Rent Orlando Scooters accepts approved credit and debit cards only. Cash, checks, money orders, and other payment methods are not accepted.

  1. Reservations & Equipment Availability

Reservations are made by equipment category and not by specific make, model, color, or year.

Three-wheel and four-wheel scooters are subject to availability.

If the reserved model is unavailable, Rent Orlando Scooters may provide an equivalent or upgraded unit at no additional charge.

Late Reservations

Reservations made outside of normal business hours for delivery on the following day are subject to review and approval by Rent Orlando Scooters LLC.

While we will make every reasonable effort to accommodate next-day requests, next-day delivery-hour appointments cannot be guaranteed for reservations placed after business hours and will depend on delivery logistics.

Rent Orlando Scooters reserves the right to approve, modify, or decline such reservations.

  1. Equipment Inspection

Customers must inspect the equipment upon delivery or pickup.

Any visible damage or operational issue must be reported immediately before using the equipment.

Failure to report a problem upon receipt constitutes acceptance of the equipment in good working condition.

  1. Proper Use of Equipment

Equipment may only be used:

  • By the Customer or members of the Customer’s party. · For its intended purpose.
  • Within the State of Florida unless prior written authorization is obtained.

The following are prohibited:

  • Operating equipment while under the influence of alcohol or drugs. · Carrying additional passengers.
  • Exceeding weight limits.
  • Towing objects or vehicles. · Re-renting equipment.
  • Using equipment in an unsafe or unlawful manner.

Scooters are designed for one rider only.

Customers are responsible for protecting equipment from rain, flooding, water exposure, theft, abuse, and misuse.

  1. Rental Period & Extensions

Rental periods are calculated in 24-hour increments beginning at the scheduled delivery or pickup time.

A 30-minute grace period applies at the conclusion of the rental period.

Customers wishing to extend a rental must contact the office before the rental expires.

Additional rental charges may apply.

  1. Battery Charging & Daily Care

All electric equipment is delivered fully charged.

Customers are responsible for maintaining battery charge during the rental period.

To maximize battery performance, Customers should:

  • Charge equipment overnight.
  • Bring equipment inside their hotel room or residence each evening. · Charge periodically during long theme park visits.

If a battery-related issue occurs, Rent Orlando Scooters will determine whether the issue is caused by:

  • A defective charger.
  • A mechanical or electrical problem. · Improper charging by the Customer.

If the charger is defective, or a mechanical or electrical issue occurs, Rent Orlando Scooters will replace the charger and, if necessary, replace the equipment at no charge.

If technical support determines that the charger was functioning properly and the equipment was not charged according to instructions, a $50 service fee will apply for equipment replacement delivery.

Rent Orlando Scooters does not replace batteries in the field. If necessary, the Company will replace the entire equipment unit.

Replacement equipment is available only during normal business hours.

Requests received after business hours will be addressed the following business day.

Water damage is not covered under any protection plan and remains the Customer’s responsibility.

Rain Protection

Each mobility scooter rental includes a complimentary rain console cover to help protect the control panel from rain and moisture during use.

The rain cover remains the property of Rent Orlando Scooters LLC and must be returned with the equipment at the end of the rental.

Loss, theft, or failure to return the rain cover will result in a replacement charge of $30.00.

The rain cover is designed to help protect the scooter’s controls from light rain exposure and does not make the scooter waterproof.

Charger Responsibility

Each rental unit includes a battery charger at no additional cost.

Customers are responsible for safeguarding the charger during the rental period and returning it with the equipment at the end of the rental.

Loss, theft, or failure to return the charger will result in a $75.00 replacement charge.

  1. Mechanical or Electrical Problems

If the equipment experiences a mechanical or electrical issue, Customers must stop using it immediately and contact Rent Orlando Scooters.

The Company will first attempt to diagnose the issue remotely.

If necessary, replacement equipment may be provided.

Unauthorized repairs are prohibited and will not be reimbursed.

All theme parks restrict access by outside service providers. Therefore, equipment exchanges or service calls must occur at designated guest drop-off locations or outside park entrances.

  1. Delivery, Pickup & No-Show Policy

Free delivery and pickup service is provided to:

  • Walt Disney World Resort hotels · Universal Orlando Resort hotels
  • Kissimmee hotels and vacation homes · Davenport hotels and vacation homes ·        Clermont hotels and vacation homes
  • The Disney and Universal tourist corridor

There is an additional $50 delivery fee for locations more than 20 but less than 35 miles from the Universal Orlando Resort area.

This fee does not apply to the service areas listed above.

Extended Delivery Areas

Deliveries to locations located more than twenty (20) miles from the Universal Orlando Resort area, excluding the standard service areas listed herein, are subject to prior approval by Rent Orlando Scooters LLC.

Deliveries between twenty (20) and thirty-five (35) miles from the Universal Orlando Resort area may be accepted only when:

  • The reservation is approved in advance by the Company. · The rental period is a minimum of three (3) rental days.
  • Any applicable extended-distance delivery fees are accepted by the Customer.

Locations beyond thirty-five (35) miles from the Universal Orlando Resort area may be declined at the Company’s sole discretion.

Customers may also pick up equipment at our warehouse by scheduling an appointment in advance.

Customers must:

  • Be available during the scheduled delivery or pickup window.
  • Meet the driver in person unless otherwise instructed by the office or driver. · Return equipment to the agreed location.

A 30-minute delivery and pickup window applies.

An additional 30-minute grace period may be necessary due to traffic, weather, resort procedures, security requirements, or circumstances beyond our control.

Missed appointments may result in a $50 No-Show Fee per unit.

Rent Orlando Scooters makes every reasonable effort to complete deliveries and pickups on time.

  1. Theft, Loss, Damage & Accidents

Customers are responsible for:

  • Theft · Loss
  • Damage
  • Missing accessories · Misuse of equipment

Charges may include repair costs, replacement costs, transportation expenses, administrative costs, and loss-of-use fees.

Replacement for a lost key is $15 plus a $25 delivery fee.

If a key breaks and remains inside the ignition, the Customer will be charged $15 for the replacement key plus a $50 service fee.

Additional repair charges may apply if the ignition assembly is damaged.

  1. 1 Optional Damage Waiver / Protection Plan (Insurance)

An Optional Damage Waiver / Protection Plan may be available at the time of booking.

The Protection Plan is not mandatory but is highly recommended to help protect Customers from certain minor accidental damage costs that may occur during normal use of the rental equipment.

The Protection Plan typically costs between $15 and $25 per item, depending on the equipment rented.

The Protection Plan is not an insurance that covers all types of damage or loss.

What Is Included

Subject to the terms of this agreement, the Protection Plan may cover:

  • Minor accidental cosmetic damage · Minor scratches and scuffs
  • Minor body panel damage that does not require major component replacement · Minor accidental damage occurring during normal operation of the equipment

All coverage determinations are made solely by Rent Orlando Scooters LLC.

What Is Not Included

The Protection Plan does not cover:

  • Theft or loss of equipment · Missing accessories
  • Water damage · Flood damage ·             Negligence
  • Abuse or misuse
  • Improper charging procedures · Vandalism
  • Intentional damage
  • Damage resulting from an operation contrary to Company’s instructions

The Protection Plan also does not cover:

  • Torn, ripped, stained, burned, or damaged seats · Lost keys
  • Broken keys
  • Ignition damage
  • Lost chargers ($75 replacement charge)
  • Missing rain covers ($30 replacement charge) · Structural cracks
  • Bent or broken frames · Broken tillers
  • Major component failures caused by abuse or misuse
  • Damage caused by collisions resulting from reckless operation
  • Damage to strollers resulting from tears, rips, cuts, or permanent staining caused by vomit, food, drinks, or other substances that cannot be restored through standard cleaning procedures.

The Company reserves the sole right to determine whether damage qualifies for coverage under the Protection Plan.

Coverage must be purchased prior to delivery and cannot be added after the equipment has been delivered.

The Protection Plan does not relieve the Customer from responsibility for damages, losses, or charges specifically excluded from coverage.

  1. Cancellation Policy

Reservations may be canceled at any time.

Full Refund

Reservations canceled at least two (2) full calendar days before the scheduled delivery date and time are eligible for a refund less any applicable credit card processing fees.

Partial Refund

Reservations canceled within two (2) calendar days of the scheduled delivery date and time are eligible for a refund less the equivalent of the first two (2) rental days and any applicable credit card processing fees.

Store Credit Option

Customers may choose to receive 100% of the rental amount as store credit valid for twelve (12) months.

No Refunds

No refunds will be issued:

  • After delivery.
  • For unused rental days. · For early returns.

All refunds are subject to deduction of applicable merchant processing fees.

  1. Force Majeure

Rent Orlando Scooters shall not be liable for delays or inability to perform services due to events beyond its control, including:

  • Hurricanes
  • Severe weather · Flooding
  • Government actions · Utility failures
  • Acts of God
  • Civil disturbances
  1. Liability Waiver

Use of rental equipment is entirely at the Customer’s own risk.

Rent Orlando Scooters LLC, its owners, employees, agents, and affiliates shall not be liable for:

 

  • Personal injury
  • Property damage · Lost profits
  • Business interruption
  • Consequential damages

The Customer agrees to indemnify and hold harmless Rent Orlando Scooters LLC from any claims arising from the use or misuse of rental equipment.

  1. Privacy & Safety

Customer information is collected solely for reservation, rental, delivery, and support purposes.

Customers should use caution when lifting equipment or batteries.

Rent Orlando Scooters is not responsible for injuries resulting from improper lifting, loading, transportation, or operation of rental equipment.

  1. After-Hours Support

Contact Information

Office & Voicemail: (407) 866-1119

WhatsApp  and international calls during business hours:

  •    +1 (689) 309-3297 ·      +1 (689) 295-0495

Text Message or WhatsApp and Technical Support AFTER HOURS: +1 (689) 295-0945

After regular office hours, Customers may contact Rent Orlando Scooters by voicemail, text message, or WhatsApp.

Please include:

  • Customer name · Order number
  • Current location
  •    Description of the issue ·      Callback phone number

Rent Orlando Scooters will make reasonable efforts to respond to messages until 9:00 PM Eastern Time.

Messages received after 9:00 PM will be addressed on the next business day during normal operating hours.

Replacement equipment and field service are generally available only during regular business hours.

  1. Acceptance of Terms

By completing a reservation and submitting payment, the Customer acknowledges that they have read, understood, and agreed to these Terms & Conditions and accept all responsibilities associated with the rental of equipment from Rent Orlando Scooters LLC.